Swiss4win Casino is a relatively new online casino in Switzerland with a license from the Swiss Federal Gaming Commission. In this Swiss4win test we have put the provider to the test and evaluated it. Thereby, the game and bonus offer, the security and seriousness of the casino, the customer service and the player protection were dealt with in more detail. My Swiss4win experience was great! But learn more for yourself in our following review on best casinos Switzerland.
Swiss4Win Casino is one of the best providers within Switzerland. It is one of the few online casinos that come from Italian Switzerland. And the company behind Swiss4Win has been in existence since 1896.
It is therefore fair to say that this is a traditional company. I can definitely report having had only good Swiss4Win experiences.
Here you can find my Swiss4Win experience in a convenient video:
I have never seen anything like this before. If you like to use a good casino bonus, this is definitely the right place to be.
Basic information about Swiss4Win Casino
Let’s first take a look at the company behind Swiss4Win.
|Information about Casinò Lugano
|Full name of the operator:
|Casinò Lugano SA
|Via Stauffacher 1
|516-011-01 from 01.03.2021 → Review
Here, the most surprising fact is that the casino was founded as early as 1896. So it really is a traditional company with a long history. The share capital is convincing at 7 million francs. As you can see Swiss4Win is licensed for online gaming since 01.03.2021.
Swiss4win experience with the bonus
Every player who newly registers at Swiss4win Casino can secure a juicy welcome bonus of up to 2,000.00 Swiss francs and additionally free spins on selected slot machines. The bonus is divided over the first four deposits on each of four months. And this is how it works:
In the first month
The bonus on the first deposit can be made within 30 days from the date of registration. Here you get 100% first deposit bonus up to CHF 300 + 20 free spins + 5 Golden Chips on selected games.
So, in total, you can receive up to 300 francs in casino bonus in the first month and a total of 20 free spins plus 5 Golden Chips.
In the second month
From the 31st day and until the 60th day (since registration) you will receive 50% deposit bonus up to CHF 400 + 20 free spins + 5 Golden Chips on selected games. However, you can only claim this bonus if you have validated your player account and received the bonus in the first month.
So, the second month can help you get 400 francs and 20 free spins, as well as 5 Golden Chips.
In the third month
In the third month there is another 50% deposit bonus up to a maximum of CHF 300 + 60 free spins on selected slots + 10 Golden Chips on selected games. But again, only if you have validated your player account and claimed the bonus from month 2.
So now there is a total of up to 300 francs and 60 free spins, as well as 10 Golden Chips up for grabs. Really not bad.
In the fourth month
Let’s take a look at the fourth month, because this one can definitely top that.
From the 91st day and until the 120th day. Day from the date of registration there is incredible 350% deposit bonus up to a maximum of CHF 1,000 + 100 free spins on selected slots as well as 10 Golden Chips on selected games. But only if you have validated your account and used the bonus from month 3.
This is really a h*reful bonus!
Bonus conditions of the Swiss4win bonus
Before the bonus and the winnings generated with it can be paid out, the bonus conditions must first be fulfilled. These provide for a 35x bonus turnover, for which players have a total of 28 days. The stakes may not exceed 10 Swiss francs per game round.
The bonus turnover can be made on almost all slot machines, but also on video poker on table games such as blackjack, casino poker, baccarat and roulette or even in the live casino games. All wagers placed on the slots will count 100% towards the bonus wagering requirement. It should be noted that there is a selection of slots in the bonus terms and conditions that cannot be used for bonus wagering. These include, for example, the machines from the Age of the God series, Bonanza or the Batman machines.
Bets placed on Video Poker count towards 30% of the bonus wagering requirement %, and those placed on Table Games and Live Casino each count towards 10% of the bonus wagering requirement.
The free spins awarded along with the bonus money on the first four payouts can only be used on the slots Royal Respin Deluxe, Big Shots, Gaelic Luck, Halloween Fortune, Treasures of the Lamps, Anaconda Wild, Great Blue. The special feature: The winnings achieved with the free spins are immediately credited to the player account. No further bonus turnover is required. The free spins are only valid for 7 days, after that they expire.
The bonus conditions are very fair and should be manageable according to our experiences with Swiss4win so far.
Bonus and bonus conditions at a glance:
- Up to 2’000 CHF welcome bonus in total
- 35 times turnover requirements
- 28 days time for bonus turnover per month (so actually only 4 weeks at a time)
- 10 CHF Maximum bet
- 10 free spins with the first 4 deposits
- Free spins are valid for 7 days
- Winnings from free spins are credited immediately
- You can use the free spins on the following games: Anaconda Wild, Buffalo Blitz, Dragon Champions, Great Blue, Jungle Giants, Royal Respin Deluxe, Tiger Claw, Treasures of the Lamps, White King II.
- You cannot use the bonus money at these casino games: Age of the Gods, Age of the Gods: Fate Sisters, Age of the Gods: Furious Four, Age of the Gods: God of Storms, Age of the Gods: King of Olympus, Age of the Gods: Medusa & Monsters, Age of the Gods: Mighty Midas, Age of the Gods: Prince of Olympus, Age of the Gods: Ruler of the Sky, Batman & The Batgirl Bonanza, Batman & the Catwoman Cash, Batman & The Riddler Riches, Batman Begins, Batman v Superman Dawn of Justice, Jackpot Bells, Justice League, Man of Steel, Purple Hot, Streak of Luck, Superman II, The Dark Knight, The Dark Knight Rises.
Promo promotions for all players at Swiss4win Casino
Swiss4Win Casino is also characterized by the fact that not only new players can benefit from a welcome bonus. Rather, it also offers regular promotions for existing players. This ensures that even if you are an established player, you will never get bored at this wonderful Swiss online casino. Just check out the “Promotions” menu item on the casino page. There you will always find the current listing of all ongoing promotions.
Swiss4win experience with the games
Swiss4win Online Casino currently offers a selection of 258 slot machines.
Unfortunately, you do not know too many of these slot machines. So if you are looking for classics like Starburst, Lion’s Cubs or Book of Dead, you are unfortunately at the wrong address at Swiss4win. It is not always necessarily bad when the well-known slot machines are not available in an online casino. Rather, it often hides a chance to find new favorite slots. Nevertheless, it is of course relevant for my objective casino test. To me, the question is: why doesn’t an online casino invest the money to offer such classics?
The machines are mainly from Novoline and Red Tiger. Add to that 15 bulging progressive jackpots like Age of the Gods or Jackpot Bells.
Video Poker can also be played at Swiss4win Casino. The variants Jacks or Better or Deuces Wild Multihand are available. Other table and card games in the instant casino section include casino poker with casino hold’em, heads up hold’em and blackjack in several variations as well as some classic roulette variations.
In the Live Casino with real dealers, players can choose from 25 games. There are gaming tables classic roulette for classic roulette, football roulette, speed roulette, Unlimited or Royale Black Jack, baccarat, or even game shows like Spin a Win or Hi Lo Club. What I particularly like here is that not only live casino games from Evolution Gaming are offered, but there are also tables from land-based casinos.
Those looking for a specific game can use the search function on the website. Otherwise, the games are also divided into certain categories, so you can easily get an overview. Overall, the website appears very structured and tidy.
What are the possible uses?
The stakes at Swiss4win Casino start at just a few cents per game round. For some games in the Live Casino, such as Live Roulette, particularly high stakes of up to 60,000 CHF are also possible. The games at the provider are therefore suitable for newcomers to the casino as well as for experienced players and high rollers alike.
Many games such as most slot machines and some table and card games can also be played completely free of charge in a demo version. Players thus have the opportunity to test first without any obligation. The demo version is also available to players who are not registered with Swiss4win.
Is there an app for mobile gaming
All casino games at Swiss4win Online Casino can be played on the go or comfortably on the sofa on your mobile phone or tablet. An app does not have to be downloaded specifically for this purpose. The registration on the mobile phone works via the mobile website of Swiss4win. Performance on mobile is just as good as on a desktop PC, even on slightly older smartphones. Of course, a stable Internet connection is a prerequisite. Deposits and withdrawals are also possible via mobile phone with all payment methods offered. However, there is no special bonus for playing on mobile.
Conclusion about the games at Swiss4win
If you have any questions about the games, the bonus or withdrawals, you can contact the 24/7 live chat customer service at Swiss4win Casino. A telephone hotline and e-mail support are also available during Casino Lugano business hours. An email contact form can also be used, with the option to request a call back. In addition, there is an extensive help section on the website, with answers to frequently asked questions from a wide range of topics.
Ways to reach the customer service at Swiss4win
- 24/7 Live Chat
- Phone +41 (0) 91 973 71 11
- E-mail contact form
- Callback option
The overall experience with the customer service of Swiss4win Casino is good. In the Swiss4win test, someone was already present in the live chat within a minute. Emails were answered by the casino within an hour. The responses were professional and satisfactory.
Payments in and out
If you want to fund your account at Swiss4win Casino or withdraw your winnings, you can use various payment methods. Visa and Mastercard, Twint, Postfinance and Wire Transfer are available. Deposits are credited to the player’s account immediately.
License and casino
The Swiss4win online casino is operated by Casino Lugano. Casino Lugano is located in the south of Switzerland, directly on Lake Lugano in Ticino. It is located in the Teatro Kursaal, newly opened in 2002. Casino Lugano has an official concession to offer online gambling for its online branch Swiss4win. This allows players to play completely legally at Swiss4win Casino.
According to the new Swiss Gaming Act, which was passed by a referendum in 2018, only online casinos with a license from the Swiss Federal Gaming Commission are allowed to offer games of chance for real money.
The concession ensures the highest level of security for players. Players can rest assured that they will not be ripped off at a licensed Swiss online casino, that the games are all fair and purely random, and that winnings will be paid out without question. In addition, it is ensured that the providers also pay taxes in Switzerland.
In order to obtain the license, Swiss online casinos must demonstrate a comprehensive social concept for the prevention of gambling addiction and also take other appropriate measures to protect players who may exhibit problem gambling behavior.
Such a social concept is also available for the Swiss4win Online Casino. For example, players must complete a self-assessment test when registering, in which they can evaluate their personal risk tolerance and their previous experience at the casino. They also have to set a limit for their weekly deposits and can temporarily or permanently exclude themselves from gambling.
In case of an emergency, Swiss4win Casino also has various addresses and offers of help. Players also have the option to set limits on their deposits and wagers from the outset.
Player and social protection
Player protection is also a top priority at Swiss4win Casino. Players must set a limit on their weekly deposits when they sign up and can also block themselves temporarily or permanently at any time if they wish. Otherwise, the casino is also required to monitor the players’ gaming behavior and intervene if necessary.
In addition, various preventive measures are offered as part of an audited social protection concept. The website also provides various ways of contacting support organisations in the event of problem gambling.
Registration of minors is not allowed at Swiss4win Casino. Players must therefore verify their identity with a number of personal documents at the time of registration. In addition to checking the age, the verification serves to prevent money laundering.
Reputation of Swiss4win
When I test online casinos, I get an impression of how good the respective provider is. However, this picture can of course only be due to coincidence. After all, I don’t often win a jackpot, so I don’t know if the casino is reputable when you get big wins. Or what it looks like to play in one online casino at a time for months at a time.
I test many different casinos and am therefore more likely to be in different establishments than always with the same provider. Therefore, it is especially important for me to check the reputation of online casinos on the net.
Here I go to the search on the Internet, so you no longer have to do that. I check review portals and also check how the demand for online casinos is on Google. This gives you a relatively good picture of what the opinion of all players is.
Swiss4Win Casino is not very old yet. It is therefore not surprising that there are not too many opinions. In most tests, the online casino concludes positively. However, I was negatively surprised by the rating on Trustpilot. Let’s take a look at it right away.
Swiss4Win experience on Trustpilot
The reviews on Trustpilot are shocking. So far, four people have rated Swiss4Win Casino and all of them were unsatisfactory. In the process, the online casino has even adopted its profile on Trustpilot. That is, the casino is aware that it has such poor ratings.
Why Swiss4Win is not doing anything about this is beyond me. It would be no problem to send an email to all players and ask for a rating.
I don’t think this poor rating is representative. Hand on heart: when would you rate an online casino on Trustpilot? But only if you are either extremely satisfied or extremely dissatisfied. I therefore assume that this poor result will still be offset. Nevertheless, the mere fact that no one here seems to care is not exactly confidence-inspiring.
Swiss4win on Google Trends
Google Trends is a service of Google, where trends can be read. So what you see down there in the chart is not the absolute access numbers. Rather, it is a trend where 100 is just the highest interest and 25 is only a quarter of the interest relative to the maximum interest.
Entering the name of the casino in Google Trends is a good strategy to find out how the casino is performing. It is best here if the interest is always relatively the same or constantly increasing. Because both are evidence that an online casino is established or that it is growing strongly.
At Swiss4Win, we see relatively stable demand in the lower range. What’s very interesting is that Google Trends, in the dashed line on the far right, assumes that interest will grow extremely. Where Google gets its data for the future, of course, we do not know. However, it can be said with a clear conscience that Google usually knows what it is talking about.
So as far as the interest of players in Switzerland is concerned, Swiss4Win is in a super position.
Conclusion on reputation
Conclusion of my Swiss4Win experience
According to all previous Swiss4win experiences, Swiss4win is a very safe and reputable online casino. The online branch of Casino Lugano has the necessary concession from the Swiss Federal Gaming Commission, ensuring the highest level of security for players. The range of games at Swiss4win Casino is good, but could be a little more extensive in the area of slot machines and table and card games.
Otherwise, you can play with very small, but also with exceptionally high stakes. This makes Swiss4win Casino interesting for casino newbies and high rollers alike. By the way, you can also play all games on your mobile phone. A free demo version is also available for many games.
The bonus offer for new players, on the other hand, is excellent, with a bonus of 100% up to 1,000 Swiss francs under decidedly moderate bonus conditions. Promotions for existing players are also offered from time to time.
The customer service has proven to be competent and player-friendly in the test and according to the previous Swiss4win player experiences.
The overall conclusion is: Recommendable and safe Swiss online casino. With the extent of the play offer may be increased gladly still.