MyCasino.ch

There are many legal Swiss online casinos. But which ones are really good? In this test we will deal with MyCasino.ch and highlight this casino. According to my MyCasino experience, this is one of the best online casinos in Switzerland. The game results are also 100% random according to our test.

Don’t feel like reading? Watch my MyCasino.ch experience conveniently in the video here:

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However, in the following you will not only read my own experience with MyCasino.ch. Because we also look at the reputation of MyCasino.ch on the Internet. And we will find out very specifically whether it is worth playing here.

What we’re looking at:

• Welcome bonus and conditions
• The game portfolio
• Fairness
• MyCasino experiences from real players
• And whether the online gambling hall is safe and trustworthy

Below you will find the most comprehensive and detailed Mycasino.ch test on the Internet.

Basic information about Mycasino

Here I have listed some info about the Grand Casino Lucerne. This is the parent company and operator of Mycasino.ch:

Information about the Grand Casino Lucerne
Full name of the operator:	Grand Casino Lucerne AG
Business Form:	Incorporated
Address:	Haldenstrasse 6 6006 Lucerne
Exists since:	26.07.1995
Capital:	CHF 16’000’000.00
Concession Number:	326-12-01 from 22.08.2019 → Review

We see here a company that has existed since 1995 and has a capital of 16 million francs. That you can play safely here and winnings are paid out reliably is therefore clear.

Let’s take a look at the Mycasino experience with the welcome bonus, the casino games, customer service and the reputation of the online casino.

I hope you enjoy reading it. And of course, you can also switch to the online casinoat any time by clicking on the“Play at Mycasino now” button. In that case, of course, I wish a good time and many great prizes.

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Mycasino.ch experience with the bonus

When evaluating an online casino, among other things, the casino bonus plays a very important role. At Mycasino you get a 100% subsidy on your first deposit. And that up to an amount of CHF 300.

Casino Bonus at Mycasino
Without deposit	–
With deposit	100% up to CHF 300 + 200 free spins (50 per day)

In addition, you will also receive a free play package as a thank you for signing up. This includes a total of 200 free spins on the Golden Rabbit slot. But keep in mind that the package is divided into four weeks .

You will receive the first 50 free spins right after your first deposit with activated welcome bonus. After that, there will be 50 free games on each Friday of the first three weeks. In them you can try the slot completely without risk and keep winnings directly.

Because the best thing at the end: the free spins come without further turnover requirements.

So at MyCasino you can expect:

• Bonus on first deposit: 100% up to a maximum of CHF 300 (lower deposits also possible)
• Free spins after the first deposit: 50 free spins for the game “Golden Rabbit”.
• The 3 Fridays after that another 50 free spins each on “Golden Rabbit

Bonus and turnover conditions

Every casino bonus always comes with certain conditions as well. One of them is the turnover requirements. If you are brand new to online casinos, here is a good article that explains them clearly: What are playthrough and turnover requirements?

Money bonus

1. To activate the bonus, you need to use it manually within seven days of your registration.
2. Then pay in at least CHF 20. But note: Mycasino doubles this first deposit up to an amount of CHF 300. So maybe it’s worth paying in a little more than the CHF 20.
3. If you have successfully completed your deposit, you now have 30 days to convert the bonus. The bonus conditions are 35x the bonus amount.

your deposit	Bonus money from the casino	Turnover condition	Games worth
CHF 20	CHF 20	35x	CHF 700
CHF 50	CHF 50	35x	CHF 1’750
CHF 100	CHF 100	35x	CHF 3’500
CHF 200	CHF 200	35x	CHF 7’000
CHF 300	CHF 300	35x	CHF 10’500

Free Play Bonus

In addition, you will still get the free spins. These come in installments of 50 free spins per day over approximately three weeks. This makes it very easy to have a perfect Mycasino experience. The following conditions apply:

• You will receive your first installment of 50 free spins immediately after you activate the welcome bonus above and make your first deposit of at least CHF 20.
• The following three installments of 50 free spins each will be paid out to you on each of the next three Fridays following your first 50 free spins. You will receive the free spins at 12:00 noon of the respective Friday.
• They are available directly in the slot and are worth CHF 0.10.
• Please note: The free spins are only valid for three days after you receive them. So be sure to log in on the first 3 free days after your first deposit to take advantage of the free spins.
• No turnover requirements apply to your free spins. This means that everything you win there can be withdrawn directly or used as free credit in the online casino.

By the way, not all casino games contribute 100% towards fulfilling the wagering requirements. Here you can find the respective games and their contribution:

Percentage	Game category	Game
100%	Slots	All games that are not listed in this overview
50%	Live casino	Money Wheel and Monopoly Live
30%	Video poker	All games
10%	Table games	Baccarat (all variants), Punto Banco (all variants), Roulette (all variants), Blackjack (all variants, incl. Pontoon and Double Exposure)
10%	Live casino	Live casino, except Money Wheel and Monopoly Live

Bonus conclusion

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Mycasino.ch experience with the games

Mycasino.ch convinces with the largest offer of casino games. This includes both classic table games, such as roulette, baccarat, and slots. In total, there are 700 different slot machines to choose from, providing plenty of gaming fun.

Slot games

Many of them come from well-known software houses, such as NetEnt, Thunderkick or Microgaming. Thus, MyCasino cooperates with the most popular game manufacturers and can therefore always offer its customers innovative slots and other games.

Some examples of well-known slots that can be found at Mycasino.ch are:

• Starburst Xtreme
• Book of Ra
• Fire Joker or
• Immortal Romance

But of course, among the countless slot machines at MyCasino you can also find most of the other well-known games.

Slots start from 10 centimes and go up to CHF 475 per spin. At this level, however, usually with special features – such as two guaranteed wild reels.

Jackpot Slots

37 jackpot slots are also available at MyCasino. At the time of my test, some of these reached sums as high as CHF 350,000.00. So life-changing winnings are possible at MyCasino. Other jackpot slots are around CHF 10,000.00 to CHF 20,000.00 and thus should probably be easier to open.

Video Poker

Players who like to play video poker can also have a good MyCasino experience.

Five different video poker machines await you. Pro tip: Video Poker is one of the games with the highest payout rates among slot machines.

Table games and live casino

Of course, the card and table games may not be missing. Among other things, there are three different roulette tables and a few blackjack tables.

In addition, there is a live casino operated by Evolution. Here, users can meet other like-minded people at virtual gaming tables and, with a bit of luck, clear the really big winnings. In doing so, they feel as if they are actually betting in a local arcade with dealers. This enhances the gaming experience even more. The dealers of the different games are also provided by the software company Evolution. This is another great advantage of this casino.

Because, as we all know, Evolution is the absolute market leader in this respect. Thus, the live casino also creates good Mycasino.ch experiences for me across the board. The virtual gaming tables look very realistic and classy. So during my test, I almost felt as if I had walked into a real table. The live casino is definitely worth a visit and provides a lot of excitement.

Conclusion about the games

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Customer service

Customer service is also a very important point when evaluating an online casino. Especially when newcomers have to find their way around. There are always questions at the beginning. And these, of course, should be answered as well as possible. In the case of Mycasino.ch, the customer service is completely convincing.

Contacting Mycasino.ch is done through different ways, all of which are available to you daily between 09.00-24.00. On Fridays and Saturdays even one hour longer – until 1:00 am.

You can use a live chat to speak directly and in real time with a staff member. If this does not work, the casino can of course also be reached by e-mail. And if personal contact is important to you, there is even a toll-free 0800 number available where everything can be clarified over the phone.

Customer service contact type	Sun-Thu 09:00-24 :00 + Fri-Sat 09:00-01:00
Live chat	Available
Phone	0800 002 728 (free of charge!)
Email	kundenservice@mycasino.ch
FAQ	Available

The company’s friendly and helpful support staff will be happy to help you and usually find a solution quickly.

Otherwise, there is the possibility to visit the extensive FAQ section of the casino. A lot of questions are already answered here. Thereby you may also find the right solution for your problem. Thus, no further contact would be necessary.

Based on my Mycasino.ch experience, the customer service at MyCasino.ch is always friendly and helpful. In my tests, he made a very competent impression and was very dedicated.

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License and casino

Probably the most important point to consider when choosing an online casino is security. Because of course, the best bonus and the best game selection is of no use if you don’t receive your winnings in the end.

Or if the online casino is so insecure that hackers can gain access to the funds. As a player, you should always feel that you are in the best possible hands. A good indicator is to look at the company behind the online casino.

Information about the Grand Casino Lucerne, the operator of Mycasino.ch
Full name of the operator:	Grand Casino Lucerne AG
Business Form:	Incorporated
Address:	Haldenstrasse 6 6006 Lucerne
Exists since:	26.07.1995
Capital:	CHF 16’000’000.00
Concession Number:	326-12-01 as of 08/22/2019→ Review

MyCasino.ch selects all game manufacturers and producers very carefully. This means that you will only find games and slots on the site that are licensed and certified. Furthermore, a fair and random game outcome is ensured and manipulation is therefore completely excluded.

In addition, the user’s data is optimally protected from third parties. They are entered in encrypted form and can therefore not be viewed from the outside. MyCasino.ch is licensed by the Grand Casino Lucerne and is therefore strictly monitored. This way you as a player can be sure that it is a reputable and trustworthy provider. If you have any questions about this, you can also contact them directly at any time.

This also speaks for seriousness and is by far not possible at every online casino. Thus, the provider clearly sets itself apart from the competition in this point as well.

Safety conclusion

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MyCasino reputation

Whether a provider becomes the best online casinos Switzerland or not depends not least on its reputation on the Internet. Therefore, we are not blinded by beautiful websites and great own experiences.

Rather, we also subject all of the online casinos we test to a so-called “Enhanced Due Diligence” test. Here, we shed light on the company behind MyCasino and also the reputation of the casino site itself. Democratic rating platforms like Trustpilot offer us some good pointers here.

MyCasino experience on Trustpilot

Therefore, I am all the more pleased to announce here that MyCasino is one of the few providers that have an excellent reputation on Trustpilot. Take a look for yourself:

This screenshot is from November 2021 and may of course have changed in the meantime (we check this regularly). We see that over 85% of players rate MyCasino as good or excellent. Only just under 10% feel it is poor or insufficient.

And of course, these are the comments that interest us the most. Most of them complain about losing money and garnish this with wild accusations against the casino. However, it is important to note that without losers there would be no winners in the casino. Instead of blaming the casino for this, one can only appeal to remain fair. If you can’t stand the heat, get out of the kitchen. Because: losing is also part of the casino experience.

Google Trends

On Google Trends, we see that searches using the term “MyCasino” have been relatively constant to slightly increasing over the entire time. Please note here that in the graph on the left, the digits between 0 and 100 are not the actual clicks, but a percentage. Thus, no exact data can be determined, because Google prefers to keep a low profile in this regard. However, the trends are becoming apparent.

Most searches so far have come from the canton of Solothurn, followed by Jura and Appenzell Ausserrhoden, St. Gallen and Basel-Land. We can see that the search for the term “MyCasino” peaked around Christmas 2020.

But even after that, search queries have been consistently high. So, all in all, we can say that MyCasino is a well-frequented and popular online casino.

Conclusion on reputation

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Conclusion

I find Mycasino to be one of the top casinos in the Swiss online world. This applies, for example, to the proud 200 free spins or also the excellent customer service. You can reach this person via live chat, for example, and also via a hotline if there are certain questions or problems.

Moreover, the company has a concession and Swiss license, making it a reputable provider. This is also supported by the fact that user data is encrypted and therefore cannot be viewed by third parties. And not just in the context of normal SSL encryption, but – right at the top – via ISO 27001 certification.

In addition, there is a live casino. Here you can feel like you are really sitting in a real casino.

The only downer is the bonus, which only goes up to CHF 300.00. For most players this will be fine, as they won’t want to deposit more than this 300 francs when making their first deposit anyway. However, a higher sum would of course be positive for getting to the top of our leaderboards.

Nevertheless, based on my Mycasino.ch experience, I can give a clear recommendation for MyCasino.ch without hesitation. Here, many exciting slot machines and slots are waiting for the users, almost all of which come from well-known and reputable manufacturers. And all players who like to play online slots, card games or even table games will get their money’s worth.

To register at Mycasino and get started, simply click on“Play Now“. You could be raking in profits in just a few minutes. In any case, we wish you all the best and good luck in this!

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FAQs